Contact us
Having trouble? Reach our official support through any of the channels below and we'll take care of it as soon as possible.
Live support
Real-time response, recommended first
Click the support button in the bottom-right corner to start a chat. During service hours we typically reply within a few minutes.
Support hours
Daily 09:00 – 12:00 · 14:00 – 19:00 (UTC+8)
Messages sent outside service hours are handled in order during the next service window.
Telegram group
Community announcements & help
Support email
For messages outside service hours
Email us a description of your issue and we'll reply within service hours.