A slow or failing connection can usually be resolved with a few quick checks.
Step-by-step
- Switch nodes: the current one may be congested — pick a nearby, low-latency node;
- Switch protocols: toggle between WireGuard and OpenVPN, as some networks throttle one;
- Check your local network: confirm it works without the VPN first;
- Restart the client / update to the latest version;
- Still stuck? Try regenerating your UUID or contact support.
If you can't connect at all on a specific network (office/campus), it usually blocks the relevant ports — switching protocol or port often fixes it.